FAQs


  • We design and curate biophilic home décor that transforms houses into sanctuaries. Each piece in our collection tells a story: handwoven rugs from Persian looms, botanical prints inspired by Japanese gardens, living plants that breathe life into corners, artisan ceramics shaped across continents. We celebrate makers, honour traditions, and invite you to dwell intentionally.


  • Biophilic design reconnects indoor spaces with nature through living plants, natural materials, organic patterns, and botanical motifs. It's rooted in the understanding that humans have an innate need for connection with the natural world. Our collections embody this philosophy, bringing sanctuary and restoration to your home.


  • Our studio is in Mayfair, London. We operate exclusively online, serving customers primarily in the UK with international shipping available. Our office welcomes visitors by appointment only.


  • No. We're an online-only retailer. Our Mayfair office is administrative and available for appointments. To explore our collections, visit sisuverse.com or email info@sisuverse.com to schedule an office visit.


  • Sisu Works features our signature designs created in-house in London. Each design exists as a single edition: one piece, one home, one story. Once a piece is acquired, that specific design retires to our archive and is never reproduced. These are collectible works for those who value rarity and intention.


  • Sisu Atelier is our collection of original handmade artworks, each accompanied by a certificate of authenticity. We partner with galleries and artists whose work we champion, offering pieces that invite you to curate with intention.


  • Sisu Tuin celebrates the poetry of gardens through botanical prints: delicate blossoms, majestic trees, and lush greenery rendered in exquisite detail. From Meiji-era cherry blossoms to Rousseau-inspired palms, these designs bring nature indoors.


  • Sisu Loom features handcrafted rugs from global weaving traditions. Persian motifs, Moroccan geometries, and Scandinavian minimalism woven in natural fibres: wool, jute, cotton, and silk. Each piece carries centuries of artisan heritage.

  • Yes. Whilst our primary customers are in the UK, we ship internationally. Shipping fees and delivery times vary by destination.

    Please note: Some products are available exclusively to UK customers due to supplier restrictions. Product pages will indicate if UK-only delivery applies.

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  • Orders are typically processed within 2-3 business days (Monday–Friday, excluding UK bank holidays).

    UK delivery: 3-5 working days

    International delivery: 7-14 working days (varies by location)


  • Yes. Once your order ships, you'll receive an email with tracking details to monitor delivery progress.


  • We charge shipping to reflect the care we take in packaging and delivery. Each piece is wrapped and protected to arrive in pristine condition, befitting the craft it represents.


  • We offer a 14-day return policy on most non-personalised items. You must notify us of your intent to return within 14 days of receiving your order and return the unused product at your expense to our nominated address.

  • To initiate a return, please visit our returns and exchanges portal (link below) with the email address used for the order and the order number.

    Returns & Exchanges

    Should you require any assistance, please email: info@sisuverse.com

    Please do not return the item until you have received detailed instructions from us.


  • Contact us immediately at info@sisuverse.com with photographs of the issue. We'll arrange a replacement or refund where possible. Damaged items must be reported within 48 hours of delivery.


  • Once we receive and inspect your return, refunds are processed within 5-7 business days to your original payment method.



  • We accept all major credit and debit cards, PayPal, and other payment methods available at checkout.


  • Contact us immediately at info@sisuverse.com. Once an order is processed and shipped, modifications are not possible, but you may initiate a return upon receipt.


  • We prioritise ethical sourcing, natural materials, and partnerships with makers who honour craft traditions. Many of our textiles use organic fibres, and we work with suppliers committed to responsible production.


  • Not currently, but our packaging is designed with care and reflects our commitment to thoughtful presentation.


  • Vacuum regularly on low suction, rotate periodically to ensure even wear, and address spills immediately with a clean, damp cloth. Professional cleaning is recommended for deep cleaning. Specific care instructions are included with each rug.


  • Yes. Each plant includes care guidance tailored to its species, covering light requirements, watering schedules, and maintenance tips.

  • Email: info@sisuverse.com

    We typically respond within 24 hours (Monday–Friday)

    Phone: +44 20 4538 1424

    Available 24 hours a day, 7 days a week

    Office Address:

    3rd Floor, 45 Albemarle Street

    Mayfair, London, W1S 4JL

    United Kingdom

    (By appointment only)


  • Yes, by appointment only. Email info@sisuverse.com to schedule a visit. Our Mayfair office is not a retail showroom but welcomes customers wishing to discuss collections or design consultations.


  • Email info@sisuverse.com with questions about our collections, materials, sizing, or styling suggestions. We're happy to share insights about our pieces and how they might work in your home.